FAQ
Our Products
What materials are your product made from?
All our products are made from 316L Surgical Grade Stainless Steel.
Some products have a Gold finish option. 14K products are plated with Rhodium, while 18K products are plated with real 18K yellow gold. We use a high-quality electroplating process that means it doesn't rub or flake away easily.
For graphical products, the clear dome is a shatterproof liquid glass-like material that is applied by hand.
Allergies
316L stainless steel is a low reaction, with minimum nickel content.
For peace of mind, customers sensitive to nickel can pick a product that's finished with 14K or 18K Gold, as these don't react.
Care Advice
It's fine to get our jewelry wet!
Wear it in the shower or while swimming, just make sure to dry it afterward!
If the item becomes dirty or tarnishes in some way, clean it using plain soap and water - drying with a soft cloth.
Before storing the item, make sure it's fully dry and is not stored in a moist environment. When storing, avoid storing it mixed amongst other jewelry, as the tarnish on those pieces may spread and damage the item.
While wearing, avoid exposure to chemicals (including cleaning agents), and avoid wearing in environments where the item may be knocked.
Coupon Codes
How can I get a discount or coupon code?
When you subscribe to our newsletter, as a special bonus, you will get a discount codesent to your email, as well as updates on our upcoming promotions and flash sales.
Where do I enter the coupon code?
When you are ready to complete your order, go to the checkout page and you will see a box to add discount code. Enter your discount code and click on the apply coupon button.
My discount code didn't apply.
Please email us at info@amourpendants.com and provide your discount code so that we can verify eligibility and make adjustments to your order if applicable..
Please note: Coupon codes can be used only once. Also, remember that each promo code has its own terms and conditions: make sure you're using it before the expiration date if applicable.
Payments
What methods of payments do you accept?
We accept multiple payment methods including:
Visa
Mastercard
Paypal
American Express
Discover
Diners Club
Maestro
Shop Pay
Apple Pay
Google Pay
Amazon Pay
You can select your payment method once you proceed to checkout.
Please Note - We are unable to accept payment via cash on delivery or bank transfer.
My payment failed. Now what?
Payment can fail for all kinds of reasons, but here are a few things worth double-checking:
1. Make sure you typed in the card details correctly (we’ve all done it)
2. Check your card hasn’t expired (ditto)
3. See if you entered the right billing address (if it’s different from your delivery address, for instance)
Buying Online
How do I know my order is confirmed?
Once you’ve completed your purchase, we will send you an Order Confirmation email.
Please check your junk mail or spam folders if you can’t find it.
Otherwise, contact customer service on chat, email info@amourpendants.com or via our contact us form and we will be able to resend your confirmation email to you for your reference.
Why haven't I received any emails or replies after placing my order?
Your email address may have been entered incorrectly or blocked by spam filters.
First, check your spam filters and spam folder/mailbox
Also please check any alternative email addresses that you may have used when placing your order.
Email Whitelist
You may need to add our email address to your email ‘whitelist’ – this is a list of email addresses and domain names that you WANT to hear from. So it tells your email provider to please make sure these ones get delivered to your inbox.
If you need any help, please don't hesitate to contact us.
You can send an email or chat with us and we'll make sure we get this resolved.
I'm having trouble uploading photos.
First, check for pop-up messages that might identify the issue.
If you are using a laptop or desktop computer, try using a different browser. If you are using a mobile phone, please make sure the network is stable enough to upload a picture.
Our system does not recognize PDF files. PDF’s will need to be converted to either a JPG or PNG file. If neither of these options work, try using another photo. If you are still unable to upload, please contact customer support.
Shipping & Delivery
Shipping Times
We ship most products within 1-3 business days. After that, items typically arrive to customers within:
• USA: 2-5 days
• Canada: 4-10 days
• UK, most of EU: 5-15 days
• Australia, New Zealand: 5-15 days
• Rest of the World: 5-20 days
Please note -Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries.
Shipping Carriers
For USA Domestic orders, we use USPS First Class with tracking.
For international orders, we use UPS or USPS, both use the equivalent First Class International service.
Once the package has landed in the destination country, it is delivered by the domestic mail carrier in that country.
How can I track my order?
You will receive a tracking number by email once the order is sent out, you will be able to track the order status in the footer by clicking “Track Your Order”.
Track your order:
1. Go to
2. Enter the tracking number from your email, then click “Track”
Please note: Tracking is available for all USA Domestic orders,
and orders to around 36 international countries.
Tracking not moving
For US domestic shipping, tracking numbers may take up to 24 hours to start updating. If the updates stop during transit, allowing up to 5 business days,will usually provide further updates.
For international shipments, tracking numbers start updating 5-10 days after we ship it. This is due to how carrier UPS transports the item to the international sorting hub in New York, and updates only begin once sorted ready for export.
Once the item is showing as in transit, it will pause updates once it leaves the USA. For most countries, it'll start updating again within 15 days, usually once it has cleared customs in the destination country.
Wrong address
Once an item has shipped, we cannot change the shipping address.
In most cases, the item will be returned to us and we can reship it once it's back with us.
Please email us at info@amourpendants.com with your order number and complete shipping address, including any apartment or unit numbers.
Are there any customs fees?
Shipping is free and although it's unusual for orders of 1-2 items to attract customs fees, except in countries where there is a very low or no tax-free threshold.
While we make every effort to label our shipments to assist customers with the fastest delivery, if customs charges are applied on a shipment, this is payable by you.
Do you ship worldwide?
We currently ship to all countries except the following,
Mexico
Indonesia
India
China
Afghanistan
Malaysia
Pakistan
Iraq
Brazil
Russia
Venezuela
Saudi Arabia
Romania
Africa
Cancellation & Exchanges
Can I cancel or change my order?
We try to start production of all orders as soon as possible. Depending on when you order was placed, cancellation may be possible if production has not yet begun.
Please contact our support team to check if changes or cancellation are possible, and give the reason you wish to cancel.
Refunds and Returns
Our jewelry products are made to order, many of them are personalized just for you! We're unable to offer returns or refunds for those, however if you have any issues with your order, please contact our support team who'll be happy to assist you!
Warranty
What does the Premium Add-On Warranty Cover
Protection Plan includes:
✔️ Damaged Pendant
✔️ Damaged Chain Stone
✔️ Repair: Replacement or Fixes
✔️ Tarnished Jewelry
❌ Not including lost or stolen items
Terms and Conditions:
▪️ 2 year Product Protection starts from date of purchase
Additional terms:
▪️ 2 Year Product Protection Plan includes one replacement / repair per item.
▪️ If your jewelry has any defects that is covered during the term, please send a clear image of the defected product to our Customer Support Team and we will gladly repair or replace the item (at our option).
▪️ Damaged item needs to be returned at the customer\'s / owner\'s expense before a replacement item is shipped to customer / owner.
▪️ If purchased item is discontinued, we will replace the item with a similar item of equal or higher value.
▪️ Please note, lost or stolen items are not covered by the plan.
General Inquiries
Any other questions?
If you still can't find an answer to your question, please drop us an email at info@amourpendants.com or via chat.
Got a compliant?
Our aim is for all of our customers to love everything we do. In the unlikely event, this is not the case we want to know about it as soon as possible so that we can put it right for you and ensure that it doesn’t happen again.
Please email us at:
info@amourpendants.com